Shipping policy

Where does Cocktail Collective ship?

We currently ship nationwide in New Zealand.  From Cape Reinga to the Bluff, everywhere in between and beyond to Stewart Island. 

Do you ship beyond New Zealand? There are a few countries on our radar for the near future.  Let us know where you are where you think we should head next with an email tohelp@cocktailcollective.com.  We’d love to get there.

How much is shipping?

In some countries you can offer free shipping of alcohol products. Did you know that’s not legal in NZ - the Sale and Supply of Alcohol Act (2010) is very clear on this. 

So while shipping cost for alcohol products is here to stay, we’ll always aim to keep these to a minimum and as low as possible.  Here’s a guide to the delivery options and costs you can expect for each item. Simply add your preferred option at checkout. 

	Auckland Addresses	North Island Addresses (outside Auckland)	South Island Addresses
Standard	$7  ($5 for each additional item)	$10 ($8 for each additional)	$12 ($10 for each additional)
Saturday	$10	$15	$17
Overnight	$7 (Standard delivery applies)	$15 Wellington Only	$25

When does Cocktail Collective ship out orders? 

When you order online we’ll ship from our Auckland warehouse within 1 business day via Courier Post.

Our shipping team take a well deserved break on weekends and public holidays, so orders placed on those days are shipped out the following business day.

 

 

When can I expect my order?

Here’s how it works: You place an order online, then we process it and your package will ship out from our Auckland store within 1 business day.

Depending on the delivery location, here’s what you can expect from standard delivery.  Note that deliveries will not be made between 11pm and 6am on any day.  

 

	Auckland Address	North Island Address (outside Auckland)	South Island address
	Overnight	2 days	3 days

 

Note - we don’t deliver Sundays. It’s a licencing restriction.

There are also specific public holidays in the year when delivery of alcohol is prohibited by law.  

These are: Christmas day, Easter Sunday, Good Friday and ANZAC Day (before 1pm)

We don’t dispatch or deliver on other public holidays like Labour Day, Anniversary Day or ANZAC day after 1pm, as our hard-working team take a well-deserved break. We’ll aim to deliver on the next  (non-holiday) working day.

 

 

Does someone need to be home or to sign for the delivery?

We provide an Authority to Leave (ATL) service, which is a standard delivery method with Courier Post. When you make a purchase from us you agree we have ATL to leave your order at your designated delivery address.  Our delivery agent will do this in accordance with any delivery instructions you have provided. No one needs to be home or to sign for the delivery. 

 

If I’m not home, can you leave my order with someone else?

If someone is home to receive your delivery, we will assume that the person accepting delivery at your designated address is authorised by you to accept delivery on your behalf.  Please remember we will not leave your order with anyone who is under 18 years old or anyone who is, or appears to be intoxicated.  In these instances we’ll arrange for delivery at another time and let you know if an additional delivery fee is applicable. 

  

How can I arrange for my order to arrive on/before a specific date?

A lot of our customers want their order to arrive on or before the weekend or a specific date like a birthday, a trip away or when visitors are arriving.  

Some are super organised and sort their order early but request we hold off shipping so they don’t get their order early.

Whatever your delivery requirements are, we’re here to help.  Email us at help@cocktailcollective.com (ideally in advance of ordering) and alert us to the date you’d like delivery and we’ll confirm what we can do to help. This happens more than you might think and we can usually make it happen.

 

Do you ship to PO Boxes?

Sorry, we’re unable to deliver to a PO Box.