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ORDERS

Our team moves pretty quickly to get orders shipped ASAP, which means it can be tricky to make changes to an order once it’s been placed.

But we’re here to help so shoot an email through to help@cocktailcollective.com and we’ll see what we can do.

Failing that, don’t forget that under our 30-day hassle-free Returns Policy you can always send your order back for free within 30 days of purchase or you can initiate an exchange under our Exchange Policy.

Quickly shoot us an email at help@cocktailcollective.com and let us know what you need us to change and we’ll do our best to help before your order is shipped.

Once your order has been shipped, you’ll get a shipping notification via email and you can keep track of your order via the Tracking Number in that email.

If there’s a problem tracking your order, email us at help@cocktailcollective.com and we’ll help.

No problem.  Email us at help@cocktailcollective.com with your name, order number and Promo Code and we’ll help sort that. 

We don’t send receipts, invoices or any price details out with our orders unless you request it. Mum’s the word.

Yes - we can certainly confirm there are no perishables in your box.  So you can store your box for just the right occasion, and gift, with complete confidence.

We can’t claim or guarantee that any of our cocktail products are vegetarian/vegan or gluten-free.

Feel free to give us a call on 0800 228 463 or email us and we can try to help further.

Yes! We currently offer a delicious mocktail box. You can find it here.

Mocktails are easy to mix up when you have a few Cocktail Staples on hand. 

A sweet syrup, a citrus cocktail juice, and a cocktail garnish are your foundation ingredients and will give you many different drink options.  Then simply decide on a mixer (eg tonic, ginger beer or other flavoured mixer) and voila - mocktails made easy and dressed to impress, right down to your garnish.  

You can check out some Cocktail Staples here.

Shipping & Delivery

We’ll always aim to keep shipping rates to a minimum and as low as possible. 

Nationwide shipping:
$10for one box and an additional $7for each extra box ordered.

Urgent Shipping (Auckland only):
$20flat rate

Your shipping rates will be calcualted at checkout.

We’ll ship your order from our Auckland warehouse within 1 business day via courier.

Our shipping team take a well deserved break on weekends and public holidays, so orders placed on those days are shipped out the following business day.

Here’s how it works:
You place an order online, then we process it and your package will ship out from our Auckland store within 1 business day.

Depending on the delivery location, here’s what you can expect from standard delivery. 

Note that deliveries will not be made between 11pm and 6am on any day.  

Auckland Addresses -Overnight

North Island Addresses (excl. Auckland) - 2 Business Days

South Island Addresses - 3 Business Days

Need cocktails in a hurry or Saturday delivery?Get in touch at help@cocktailcollective.co.nz or call us on 0800 228 463 and we will do our best to help out.

We use a number of different NZ Courier Networks to deliver your cocktail boxes swiftly to you, wherever you are in the country.

There are times when the courier networks experience delays and staff shortages.

Luckily, we have options 🙂. We can seemlessly move between networks, to ensure your cocktails will be delivered as quickly as possibe and you can order with confidence.

If you have any questions regarding the delivery times for your order, please don't hesitate to get in touch with our team, we will be happy to help. Send us an email to help@cocktailcollective.co.nz or call us on 0800 228 463

It is a legal requirement that only someone over 18 years of age may receive alcohol products. 

If no one over 18 years of age is home to receive your cocktail box order at the time of delivery, your local courier may leave a card to call so you can arrange how best to receive your order.

If you have delivery questions or concerns contact the local courier depot in your area directly for a delivery update or contact us at help@cocktailcollective.co.nzto enquire with the couriers on your behalf.

If someone is home to receive your delivery, we will reasonably assume that the person accepting delivery at your designated address is authorised by you to accept delivery on your behalf. 

Please remember couriers are not permitted by us to leave your order with anyone who is under 18 years old or anyone who is, or appears to be intoxicated. 

If no one is home to receive your order at the time of delivery, your local courier may leave a card to call so you can arrange how best to receive your order.  Depending on circumstances, an additional delivery fee may be applicable. 

It’s important to us that we do the right thing, particularly in the sale and supply of alcohol products. 

Please remember couriers are not permitted by us to leave your order with anyone who is under 18 years old or anyone who is, or appears to be intoxicated. 

If no one is home to receive your order at the time of delivery, your local courier may leave a card to call so you can arrange how best to receive your order.  Depending on circumstances, an additional delivery fee may be applicable. 

Things happen last minute all the time so here’s how we can help. 

We have expedited shipping options, which include same day delivery to Auckland addresses, overnight delivery to Wellington and the South Island plus a Saturday delivery option. 

You can purchase from our website at any time.  Please however note that no delivery of alcohol products is permitted between the hours of 11pm and 6am the following day. It’s a licensing restriction.

For urgent delivery, simply get in touch with us and we will work out the best option for you.

A lot of our customers want their order to arrive on or before the weekend or a specific date like a birthday, a trip away or when visitors are arriving.  This is requested more than you might think and we can usually make it happen.

You can request a specific delivery date by adding this into the 'delivery instructions' section in the cart before checkout. We'll 

Whatever your delivery requirements are, we’re here to help.  Email us at help@cocktailcollective.com (ideally in advance of ordering) and alert us to the date you’d like delivery and we’ll confirm what we can do to help.

If you have a specified delivery date for your order, we will time dispatch of your order and pick-up by couriers based on the current courier delivery timeframes for your area provided to us by the courier company. 

You can find the latest information about delivery timeframes and the network status of NZ Couriers & Courier Post via these links.

Please note we are not liable for late or early delivery of your order in these instances and that delivery outside your specified delivery date does not provide grounds for the cancellation of your order.

We use the Courier Post, NZ Couriers and Poste Haste courier networks for delivery of our products nationwide which means you can receive Cocktail Collective products wherever in NZ you might be.

It also means that when one courier is experiencing delays we can simply deliver through another courier so your delivery is unaffected.  

For same day delivery in Auckland, we use Urgent Couriers.

We actively monitor the network status of the couriers we work with so we keep up to date with how each network is tracking and any restrictions that may have been put in place.

You can check the latest network status information for NZ Couriers and Courier Post via these links too.

Yes, we can deliver to some PO Boxes. Just give us a ring on 0800 228 643 if you'd like to double check for your address.

There are specific public holidays within the year when delivery of alcohol is prohibited by law.  

These are: Christmas day, Easter Sunday, Good Friday and ANZAC Day (before 1pm)

Please note that we don’t dispatch or deliver on other public holidays like Labour Day, Anniversary Day or ANZAC day after 1pm, as our hard-working team take a well-deserved break.

We’ll aim to deliver on the next (non-holiday) working day.

Payments & e-Gift Cards

Include a helpful and informative answer to the frequently asked question here.We accept the following payment options:

- Credit card including Visa, Mastercard and Amex
- PayPal
- Google Pay

Unfortunately we can’t yet offer Oxipay or Afterpay as these businesses currently have restrictive policies applied to alcohol. When this changes, we’ll be keen to look into these options.

A receipt will be attached to your shipping confirmation email.  If you need more detail or to make a correction, we can help. Send us an email at help@cocktailcollective.com.

The e-Gift Cards make great presents and come in the following values - $10, $25, $50, $100, $150. 

They’re really flexible to use and don’t expire until the full amount of the card has been used so they can be used all at once or over time and multiple orders. 

Simply add The e-Gift Card you want to your cart and fill in your details.  Your card will be emailed to you when your purchase is completed. 

When the time is right, you simply forward the e-Gift Card to your lucky recipient and it’s there for them to use whenever they want.

It’s easy! At checkout enter your card number into the Gift Card or Discount Code box, then press ‘Apply’. That’s it.

Use as little or as much of your e-Gift Card as you want for you order and use it as often as you want.  It won’t expire until the full amount of the card has been used.  

If at any point your order is a higher value than the amount on your card, simply sort what’s remaining with a credit card, Paypal or Google Pay. 

Pop an email to hello@cocktailcollective.com and we can let you know what your balance is. 

E-gift vouchers don’t expire until the full value of the voucher is used up.

They are not refundable but re-gifting is free and simple (just email it on).

Returns & Exchanges

We want you to love your Cocktail Collective products. If you’re having second thoughts, we make exchanges and returns simple with a 30-day hassle-free return or exchange. Guaranteed. 

Just keep in mind that if ingredients within your cocktail box have been opened, that cocktail box can not be returned or exchanged.  This also applies to individual ingredients ordered. 

Simply get in touch if you'd like to arrange for a return/exchange and one of the team will be happy to help.

Simply shoot an email to help@cocktailcollective.com within 30 days of your purchase and we’ll email you a free shipping label to pop on the outside of your box. You can then opt to drop it to any NZ Post Shop or we can arrange for a courier to pop by and pick it up.

We’ll arrange a full refund on your returned product in the form of the original payment.  Please be aware this excludes the original delivery fee incurred in shipping your box to you.

Keep in mind that if ingredients in your cocktail box have been opened, that cocktail box can not be returned or exchanged.  This also applies to individual ingredients ordered.  

Shoot us an email within 30 days of receiving your purchase or gift and we’ll arrange for it to be returned by emailing you a free shipping label to pop on the outside of your box. You can then opt to drop it to any NZ Post Shop or we can arrange for a courier to pop by and pick it up.

Don’t forget to let us know what product you’d like, or if you’d prefer an e-Gift Card, for the exchange.  Delivery charges for, or any price difference between, the exchanged products may be applicable. 

Please keep in mind that cocktail boxes where ingredients have been opened can not be returned or exchanged.

We’ve shipped thousands of cocktail boxes across the country and extremely rarely has one arrived damaged or broken.  We put this down to deliberate and thoughtful package design and careful packing so ingredients are well secured in transit.  But we know you can never say never.  

So if anything in your box has arrived broken, quickly shoot us an email and we’ll work with you to either initiate a return, refund or exchange for the whole package or we’ll send you replacement product.  Whichever you’d prefer.