Can I change or cancel my order after I’ve placed it?+
Our team moves pretty quickly to get orders shipped ASAP, which means it can be tricky to make changes to an order once it’s been placed.
But we’re here to help so shoot an email through to email@example.com and we’ll see what we can do.
Failing that, don’t forget that under our 30-day hassle-free Returns Policy you can always send your order back for free within 30 days of purchase or you can initiate an exchange under our Exchange Policy.
Oh no - I got a detail wrong in my order. How can I quickly change it?+
Quickly shoot us an email at firstname.lastname@example.org and let us know what you need us to change and we’ll do our best to help before your order is shipped.
How can I track my order?+
Once your order has been shipped, you’ll get a shipping notification via email and you can keep track of your order via the Tracking Number in that email.
If there’s a problem tracking your order, email us at email@example.com and we’ll help.
I forgot to add my Promo Code to my order. What should I do?+
No problem. Email us at firstname.lastname@example.org with your name, order number and Promo Code and we’ll help sort that.
I’m sending a gift so I don’t want a receipt or the pricing put with my order. Can you help?+
We don’t send receipts, invoices or any price details out with our orders unless you request it. Mum’s the word.
I’ll be storing my cocktail box until I need it - can you confirm there are no perishables in the box?+
Yes - we can certainly confirm there are no perishables in your box. So you can store your box for just the right occasion, and gift, with complete confidence.
Are your cocktail boxes vegetarian/vegan/gluten-free?+
We can’t claim or guarantee that any of our cocktail products are vegetarian/vegan or gluten-free.
Do you have alcohol-free ‘mocktail’ boxes?+
Yes! We currently offer two delicious mocktail boxes. You can find them here.
Mocktails are easy to mix up when you have a few Cocktail Staples on hand.
A sweet syrup, a citrus cocktail juice, and a cocktail garnish are your foundation ingredients and will give you many different drink options. Then simply decide on a mixer (eg tonic, ginger beer or other flavoured mixer) and voila - mocktails made easy and dressed to impress, right down to your garnish.
You can check out some Cocktail Staples here.
What are my payment options?+
We accept the following payment options:
- Credit card including Visa, Mastercard and Amex
- Google Pay
Unfortunately we can’t yet offer Oxipay or Afterpay as these businesses currently have restrictive policies applied to alcohol. When this changes, we’ll be keen to look into these options.
Will I get an itemised receipt?+
A receipt will be attached to your shipping confirmation email. If you need more detail or to make a correction, we can help. Send us an email at email@example.com.
Can I buy an e-Gift Card for someone? How does it work?+
The e-Gift Cards make great presents and come in the following values - $10, $25, $50, $100, $150.
They’re really flexible to use and don’t expire until the full amount of the card has been used so they can be used all at once or over time and multiple orders.
Simply add The e-Gift Card you want to your cart and fill in your details. Your card will be emailed to you when your purchase is completed.
When the time is right, you simply forward the e-Gift Card to your lucky recipient and it’s there for them to use whenever they want.
How do I use an e-Gift Card?+
It’s easy. At checkout enter your card number into the Gift Card or Discount Code box, then press ‘Apply’. That’s it.
Use as little or as much of your e-Gift Card as you want for you order and use it as often as you want. It won’t expire until the full amount of the card has been used.
If at any point your order is a higher value than the amount on your card, simply sort what’s remaining with a credit card, Paypal or Google Pay.
How can I check the balance on my e-Gift Card??+
Pop an email to firstname.lastname@example.org and we can let you know what your balance is.
When do e-Gift Cards expire and can I return it?+
E-gift vouchers don’t expire until the full value of the voucher is used up.
They are not refundable but re-gifting is free and simple (just email it on).
Where does Cocktail Collective Ship?+
We currently ship to everywhere in New Zealand. From Cape Reinga to the Bluff, everywhere in between and beyond to Stewart Island.
Do you ship beyond New Zealand?
There are a few countries on our radar for the near future. Let us know where you are where you think we should head next with an email to email@example.com. We’d love to get there.
How much is shipping?+
We’ll always aim to keep these to a minimum and as low as possible. Here’s a guide to the options and costs you can expect for each item. Simply add your preferred option at checkout.
|Auckland Addresses||North Island Addresses(outside Auckland)||South Island Addresses|
|Standard||$7($5 for each additional item)||$10($8 for each additional)||$12($10 for each additional)|
When does Cocktail Collective ship?+
We’ll ship your order from our Auckland warehouse within 1 business day via Courier Post.
Our shipping team take a well deserved break on weekends and public holidays, so orders placed on those days are shipped out the following business day.
When can I expect my order?+
Here’s how it works: You place an order online, then we process it and your package will ship out from our Auckland store within 1 business day.
Depending on the delivery location, here’s what you can expect from standard delivery. Note that deliveries will not be made between 11pm and 6am on any day.
<td>North Island Addresses<span>(outside Auckland)</span>
<td>South Island Addresses</td>
<p>Need cocktails in a hurry? Check out expedited shipping options below.</p>
Does someone have to be home to sign for the delivery?+
We provide an Authority to Leave (ATL) service, which is a standard delivery method with Courier Post. When you make a purchase from us you agree we have ATL to leave your order at your designated delivery address. Our delivery agent will do this in accordance with any delivery instructions you have provided. No one needs to be home or to sign for the delivery.
If I'm not home, can you leave my order with someone else?+
If someone is home to receive your delivery, we will assume that the person accepting delivery at your designated address is authorised by you to accept delivery on your behalf. Note that we will not leave alcohol products with anyone under 18 years of age.
Who isn't able to accept delivery of my order?+
It’s important to us that we do the right thing, particularly in the sale and supply of alcohol products. Please remember we will not leave your order with anyone who is under 18 years old or anyone who is, or appears to be intoxicated. In these instances we’ll arrange for delivery at another time and let you know if an additional delivery fee is applicable.
I’m in a hurry. Can you deliver overnight or on a Saturday or Sunday?+
Things happen last minute all the time so here’s how we can help. We have expedited shipping options, which include overnight delivery to Wellington and the South Island plus a Saturday delivery option.
We don’t deliver Sundays. It’s a licencing restriction.
Here’s a guide to the options and costs you can expect. Simply add your preferred option at checkout.
|Auckland Addresses||North Island Addresses(outside Auckland)||South Island Addresses|
|Standard||$7($4 for each additional item)||$10($6 for each additional)||$12($10 for each additional)|
|Overnight||$7(Standard delivery applies)||$15Wellington Only||$25|
How can I arrange for my order to arrive on/before a specific date?+
A lot of our customers want their order to arrive on or before the weekend or a specific date like a birthday, a trip away or when visitors are arriving.
Some are super organised and sort their order early but request we hold off shipping so they don’t get their order early.
Whatever your delivery requirements are, we’re here to help. Email us at firstname.lastname@example.org (ideally in advance of ordering) and alert us to the date you’d like delivery and we’ll confirm what we can do to help. This happens more than you might think and we can usually make it happen.
Do you ship to PO Boxes?+
Sorry, we’re unable to deliver to a PO Box.
Do you deliver on Public Holidays?+
There are specific public holidays within the year when delivery of alcohol is prohibited by law.
These are: Christmas day, Easter Sunday, Good Friday and ANZAC Day (before 1pm)
Please note, that we don’t dispatch or deliver on other public holidays like Labour Day, Anniversary Day or ANZAC day after 1pm, as our hard-working team take a well-deserved break. We’ll aim to deliver on the next (non-holiday) working day.
What's your Returns Policy?+
We want you to love your Cocktail Collective products. If you’re having second thoughts, we make exchanges and returns simple with a 30-day hassle-free return or exchange. Guaranteed.
Just keep in mind that if ingredients within your cocktail box have been opened, that cocktail box can not be returned or exchanged. This also applies to individual ingredients ordered.
How do I make a return?+
Simply shoot an email to email@example.com within 30 days of your purchase and we’ll email you a free shipping label to pop on the outside of your box. You can then opt to drop it to any NZ Post Shop or we can arrange for a courier to pop by and pick it up
We’ll arrange a full refund on your returned product in the form of the original payment. Please be aware this excludes the original delivery fee incurred in shipping your box to you.
Keep in mind that if ingredients in your cocktail box have been opened, that cocktail box can not be returned or exchanged. This also applies to individual ingredients ordered.
What's your Exchange Policy?+
Shoot us an email within 30 days of receiving your purchase or gift and we’ll arrange for it to be returned by emailing you a free shipping label to pop on the outside of your box. You can then opt to drop it to any NZ Post Shop or we can arrange for a courier to pop by and pick it up.
Don’t forget to let us know what product you’d like, or if you’d prefer an e-Gift Card, for the exchange. Delivery charges for, or any price difference between, the exchanged products may be applicable.
Please keep in mind that cocktail boxes where ingredients have been opened can not be returned or exchanged.
What can I do if something inside my box arrives damaged?+
We’ve shipped thousands of cocktail boxes across the country and not one has arrived damaged or broken. We put this down to deliberate and thoughtful package design and careful packing so ingredients are well secured in transit. But we know you can never say never.
So if anything in your box has arrived broken, quickly shoot us an email and we’ll work with you to either initiate a return, refund or exchange for the whole package or we’ll send you replacement product. Whichever you’d prefer.